What you’ll do:

• Serve as the primary point of contact for Enterprise clients with ARR exceeding six-figures and above.
• Maintain an ongoing relationship for all client-related aspects, from product implementation onwards.
• Utilize account management skills to lead a team of internal product, operations, support, technical account, and delivery stakeholders to support our clients’ business outcomes. 
• Deliver business reviews to reflect the value the client  derives from our service.
• Extract value matter data from BI tools, and generate reports.
• Serve as a trusted client consultant; develop and share best practices for leveraging our platform to drive tangible business outcomes. 
• Identify and cultivate upsell opportunities and partner with business development to close new business.

What you’ll need:

• 5+ years of Customer Success/Account Management/equivalent role background.
• Experience working in a tech B2B company with a SAAS product
• Ability to understand complex technology and explain it simply.
• Prior experience in on-boarding/project management/training.
• Experience farming commercial opportunities with enterprise clients

Bonus Points:

Experience in content creation / audience growth, video / streaming

Compensation, Benefits And Perks

WSC Sports US-based roles range in salary from $120,000 – $135,000.

Starting pay for the successful applicant depends on a variety of job-related factors, including, but not limited to, the candidate’s qualifications, skills, experience and education. On top of the base salary, the benefits available for this position are:

• Equity – We’re all in this together so we want to share the rewards 
• 100% health insurance coverage on selected plans for medical, dental and vision
• 401K matching automatically
• Weekly catered lunches
• Annual subscription to a streaming service of your choice
• Plenty of fun team activities and sports events