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Customer Success Manager- LATAM

New York | Account Management | Full-time | Intermediate |On-site

WSC Sports is the world’s fastest-growing sports-tech company, the developer of AI-based automation solutions for sports content creation and distribution, automatically and in real-time.

Why WSC-Sports:

Working with Great people in an awesome environment, using cutting edge technologies (video editing, AI, data, and sports- altogether!) with the opportunity to influence innovative products for NBA, Bundesliga, Televisa Univision, DirecTV LATAM, and other sports giants – are only part of the things WSC Sports has to offer!

What you’ll do:

  • Serve as the primary point of contact for the client.
  • Maintain an ongoing relationship for all client-related aspects, from product implementation onwards.
  • Utilize project management skills to drive all aspects of project planning, governance, and onboarding including detailed deployment timelines.
  • Deliver business reviews to reflect the value the customer derives from our service.
  • Extract value matter data from a complex database, BI tools, and reports.
  • Build best practices methodologies and be your trusted customer’s consultant.
  • Identify upsell opportunities, leverage them, and discuss them directly with the customer.

What you’ll need:

  • Professional working proficiency in Portuguese and Spanish 
  • 4+ years of Customer Success/Account Management/equivalent role background.
  • Technical/engineering degree – advantage.
  • Experience working in a tech B2B company with a SAAS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in on-boarding/project management/training.
  • Experience working in LATAM
  • Willingness to travel internationally to LATAM.

Bonus Points:

  • Experience in video/social media/media streaming.
  • Interest and knowledge of sports in Latin America, watching and talking on a daily basis.

Compensation, Benefits And Perks

WSC Sports US-based roles range in salary from $100,000 – $125,000.

Starting pay for the successful applicant depends on a variety of job-related factors, including, but not limited to, the candidate’s qualifications, skills, experience and education. On top of the base salary, the benefits available for this position are:

  • Equity – We’re all in this together so we want to share the rewards 
  • 100% health insurance coverage on selected plans for medical, dental and vision
  • 401K matching automatically
  • Weekly catered lunches
  • Annual subscription to a streaming service of your choice
  • Plenty of fun team activities and sports events

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