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Technical Supervisor

Israel | Support & Operations | Entry-level |Hybrid

WSC Sports develops an AI-based automation solution for real-time sports content creation and distribution and is the fastest-growing sports-tech company in the world.

Why WSC Sports:

You’ll work in an awesome environment alongside some of the most innovative people around, using cutting-edge technologies and tools (video editing, AI, data, etc.), and have the opportunity to directly influence the products and tools used by our clients who include sports giants such as the NBA, Bundesliga, FIBA, ESPN and more. And that’s just the beginning of what WSC Sports has to offer!

What you’ll do:

  • Oversee all the operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating bugs while following escalation protocols.
  • Provide Tier-2 technical support within the desired SLA while ensuring that customer satisfaction goals are achieved.
  • Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
  • Analyzing API’s, investigating logs, opening JIRA tickets to R&D production teams, raise flags about wide and urgent issues.
  • Monitor our infrastructure services, servers and queues using our dashboards and internal system tools.
  • Full-Time position, working in 24/7 shifts, including weekends and holidays

What you need:

  • Previous Experience as a Technical Support Engineer/NOC/Tier 1-2
  • Experience and knowledge of SQL – Advantage
  • Excellent written and spoken communication skills in English
  • Desire to work in a fast paced environment
  • High level of understanding of a wide range of sports – A plus

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