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Customer Success Manager (Spanish Fluency)

New York | Account Management | Full-time | Intermediate

WSC Sports is the world’s fastest-growing sports-tech company, the developer of AI-based automation solutions for sports content creation and distribution, automatically and in real-time.

Why WSC-Sports:

Working with Great people in an awesome environment, using cutting edge technologies (video editing, AI, data, and sports- altogether!) with the opportunity to influence innovative products for NBA, Bundesliga, FIBA, Fox Sports, and other sports giants – are only part of the things WSC Sports has to offer!

What you’ll do:

  • Serve as the primary point of contact of the client.
  • Maintain an ongoing relationship for all client-related aspects, from product implementation onwards.
  • Utilize project management skills to drive all aspects of project planning, governance, and onboarding including detailed deployment timelines.
  • Deliver quarterly business reviews to reflect the value the customer derives from our service.
  • Extract value matter data from a complex database, BI tools, and reports.
  • Build best practices methodologies and be your trusted customer’s consultant.
  • Identify upsell opportunities, leveraging and discussing them directly with the customer.

What you’ll need:

  • 4+ years of Customer Success/Account Management/equivalent role background.
  • Experience working in a tech B2B company, with a SAAS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in on-boarding/project management/training.
  • Willingness to frequently travel domestically and abroad.
  • Fluent in Spanish, both written and verbal (Portuguese- advantage).

Bonus Points:

  • Experience in the sports industry/social media/media streaming.
  • Interest in sports, watching and talking sports on a daily basis.

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