Customer Success Manager - TLV

WSC Sports is looking for a top-notch Customer Success Manager for our office in Tel Aviv. This role is a critical juncture between our sophisticated product and client satisfaction- it’s for someone who understands the ins and outs of complex technologies, and also has excellent customer management skills.

The Customer Success Manager is responsible to understand and analyze the customer business needs, define and execute a solid integration plan, and maintain good relationships in the long run. Getting into the bits and pieces of our products is crucial, both from business and technical perspectives.

What you’ll do:

  • Serve as the primary point of contact for the client. 
  • Maintain an ongoing relationship for all client-related aspects, from product implementation onwards.
  • Utilize project management skills to drive all aspects of project planning, governance, and onboarding including detailed deployment timelines.
  • Deliver quarterly business reviews to reflect the value the customer derives from our service.
  • Extract value matter data from a complex database, BI tools, and reports.
  • Build best practices methodologies and be your trusted customer's consultant.
  • Identify upsell opportunities, leveraging, and discussing them directly with the customer.

What you’ll need:

  • 3+ years of Customer Success/Account Management/equivalent role background.
  • Experience working in a tech B2B company, with a SAAS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in on-boarding/project management/training.
  • Willingness to frequently travel domestically and abroad.
  • Fluent in English, both written and verbal.
  • Experience in the video/social media/media streaming - advantage.
  • Interest in sports, watching and talking sports on a daily basis- advantage.
  • Russian/Chinese/Japanese knowledge- advantage.



PHONE: +972-3-773-1660

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