WSC Sports, which provides an innovative workflow automation solution for sports media-right owners, from ingestion of live content to distribution of automatically created short-form videos - Tailor-Made, customized and personalized for every need, is looking for a Customer Support Specialist who will be providing a global top-notch customer support service. You will need to be familiar with our platform, learn our customer needs, work closely with the operation/account/product and R&D teams. 

What you’ll do:

• Respond to customer support inquiries as quickly and accurately as possible
• Become an expert user of all WSC Sports products
• Reproduce and provide updates to customers regarding reported issues/defects
• Manage communication with other departments
• Making sure customers tickets are being handled properly and according to SLA
• Contribute to our knowledge base

What you’ll need:

• Availability to work 3 shifts a week, including nights
• Client-oriented
• Team player
• Quick learner, independent and detail-oriented
• Perform multiple tasks and prioritize
• Technology-oriented with analytical thinking and problem-solving skills
• Fluent English (both written and verbal)
• Great communication skills
• Experience in similar roles - An advantage
• Interest in sports - An advantage