CAREERS

Customer Success Manager (NYC)

WSC Sports is the world’s fastest-growing sports-tech company, the developer of AI-based automation solutions for sports content creation and distribution, automatically and in real-time.

Why WSC-Sports:

Working with Great people in an awesome environment, using cutting edge technologies (video editing, AI, data, and sports- altogether!) with the opportunity to influence innovative products for NBA, Bundesliga, FIBA, Fox Sports, and other sports giants - are only part of the things WSC Sports has to offer!

What you’ll do:

  • Serve as the primary point of contact for the client. 
  • Maintain an ongoing relationship for all client-related aspects, from product implementation onwards.
  • Utilize project management skills to drive all aspects of project planning, governance, and onboarding including detailed deployment timelines.
  • Deliver period business reviews to reflect the value the customer derives from our service.
  • Extract value matter data from a complex database, BI tools, and reports.
  • Build best practices methodologies and be your trusted customer's consultant.
  • Identify upsell opportunities, leveraging, and discussing them directly with the customer.

What you’ll need:

  • 3+ years of Customer Success/Account Management/equivalent role background.
  • Technical/engineering degree - advantage. 
  • Experience working in a tech B2B company, with a SAAS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in on-boarding/project management/training.
  • Willingness to travel domestically.

Bonus Points:

  • Experience in the video/social media/media streaming.
  • Interest in American sports, watching and talking sports on a daily basis.

ADDRESS: 4 ARIEL SHARON ST., GIVATAYIM, IL

EMAIL: CONTACT@WSC-SPORTS.COM

PHONE: +972-3-773-1660

© WSC SPORTS TECHNOLOGIES 2020 ©
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